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Pelvic Pain Matters Ltd — Privacy Policy

Last updated: 12 January 2026

1. Introduction

Pelvic Pain Matters Ltd (“we”, “us”, or “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use our website, community platforms, programmes, and related services (together referred to as the “Platform”).

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

Pelvic Pain Matters Ltd is the data controller for personal data processed through the Platform.

Contact details are provided at the end of this Policy.

3. Information We Collect

a) Information you provide directly

We may collect:

  • Name

  • Email address

  • Account or subscription details

  • Communications with us (e.g. emails, messages, support requests)

  • Content you choose to post or share within the Platform (e.g. community posts or comments)

We do not require you to provide medical records or clinical information.

b) User-generated content and sensitive information

Some users may voluntarily choose to share health-related or sensitive information within community spaces.

This information:

  • is shared at your discretion

  • is not requested or required by us

  • is processed only to operate and moderate the Platform

You remain responsible for what you choose to share.

c) Automatically collected information

When you use the Platform, we may collect:

  • IP address

  • Device and browser type

  • Pages viewed and interactions

  • Referral source

  • Cookie and analytics data

4. How We Use Your Information

We use personal data to:

  • operate and maintain the Platform

  • manage memberships, subscriptions, and access

  • communicate with you about Platform updates or support queries

  • moderate community spaces

  • improve Platform functionality and user experience

  • comply with legal and regulatory obligations

We do not use personal data to provide medical diagnosis, treatment, or healthcare services.

5. Legal Bases for Processing (UK GDPR)

We process personal data under the following legal bases:

  • Consent — for optional communications and non-essential cookies

  • Contract — to provide access to the Platform and related services

  • Legitimate interests — to operate, improve, and secure the Platform

  • Legal obligation — to comply with applicable laws

Where special category data (e.g. health-related information) is processed, this occurs only when:

  • the data is voluntarily shared by you, and

  • processing is necessary to operate the Platform

6. Cookies and Analytics

We use cookies to:

  • ensure essential website functionality

  • analyse usage and improve performance

  • remember user preferences

Analytics tools (e.g. Google Analytics) collect anonymised or aggregated data.

You can manage cookies through your browser settings. Disabling cookies may affect Platform functionality.

7. Data Sharing and Third-Party Processors

We may share personal data with trusted third-party service providers who support the operation of the Platform, such as:

  • website hosting providers

  • email communication services

  • analytics providers

  • payment processors

These providers process data only on our instructions and are required to comply with UK GDPR.

We do not sell personal data.

8. Data Retention

We retain personal data only for as long as necessary to:

  • operate the Platform

  • meet legal or regulatory requirements

  • resolve disputes

  • enforce our Terms & Conditions

Typical retention periods include:

  • Account data: while your account remains active

  • Communications: up to 24 months

  • Analytics data: in accordance with provider defaults

We do not retain clinical or medical records.

9. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data

  • request correction of inaccurate data

  • request erasure of data (subject to legal obligations)

  • restrict or object to processing

  • request data portability

  • withdraw consent at any time

To exercise your rights, contact us using the details below.

10. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • secure hosting environments

  • encryption where appropriate

  • access controls

  • regular security reviews

No system is completely secure, but we take reasonable steps to safeguard your information.

11. Children and Age Limits

The Platform is not intended for children under 16.

If you believe a child has provided personal data without appropriate consent, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated revision date. Continued use of the Platform indicates acceptance of the revised Policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact:

Pelvic Pain Matters Ltd
Email: info@pelvicpainmatters.com 

14. Complaints

If you are concerned about how we handle personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: https://www.ico.org.uk